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Sunday, February 17, 2008 

Do they get badges for customer service?

Girl Scouts are fielding complaints about their cookies.
When Beverly Knight bit into her Girl Scout cookies this year, the disappointment was bitter. The peanut butter sandwich was too dry. The shortbread had a funny aftertaste. She didn’t immediately complain to the girl who sold her the cookies, but she intended to tell her she wouldn’t be buying those again next year.

Girl Scouts across the Southeast have been dealing with customer complaints and boxes of stale cookies as they run their largest annual fundraiser. A switch in bakers has them explaining new names and tastes. And a leaky warehouse roof has tainted some peanut butter cookies sold throughout the Southeast — both patties and sandwiches. - LJWorld.com


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